Terms & conditions

Last updated 7 October 2026 · This page is in English.

These terms apply when you use this website and when you order from Wahe Guru Trading LLC, a clothing and jewellery shop in Meena Bazaar, Bur Dubai, through WhatsApp, by phone or in our shop. By using the site or placing an order, you agree to them.

1. About this website

This website shows our collection so you can browse from home. It is not an online shop: there is no cart or online checkout. To order, you send us your choice on WhatsApp, call us, or visit the shop.

2. Products, photos and descriptions

• We describe and photograph our products as accurately as we can. Some photographs are supplied by our designers and manufacturers, and some have been retouched for lighting and framing.
• Colours can look different on different screens, and handwork such as embroidery, sequins and block prints can vary slightly between pieces.
• Most designs are available in one piece per size. A piece shown on the website may have been sold in the shop, so availability is only confirmed once we reply on WhatsApp.

3. Prices

• Prices are in UAE dirhams (AED) and are confirmed on WhatsApp or in the shop before you pay. Where VAT applies, it is included in the price we give you.
• If we make an obvious mistake in a price, we'll tell you before you pay, and you can choose to continue at the correct price or cancel.

4. Placing an order

Your order is confirmed when we confirm the item, size, price and delivery details on WhatsApp and you pay, or when you pay in the shop. We may decline an order, for example if an item is no longer available, and if you've already paid we'll refund you in full.

5. Payment

We accept:

• cash or card in the shop,
• bank transfer,
• a secure online payment link (card), and
• cash on delivery, where available.

Custom-stitched orders may need an advance payment, which we'll agree with you before we start. The balance is paid on collection or delivery.

6. Delivery

• We deliver across the UAE and to many international destinations. The delivery charge depends on your location and is confirmed on WhatsApp before dispatch.
• Delivery times depend on where you are and are confirmed on WhatsApp when you order. Custom-stitched pieces take longer, and we'll give you a ready date before we start.
• Please give us a correct address and a phone number that will be answered. If a delivery fails because no one is available, a second delivery may be charged.
• For international orders, any customs duties or import taxes in your country are your responsibility.

7. Custom stitching and alterations

• We stitch to the measurements we take in the shop or the measurements you give us. Please check them carefully, because we can't be responsible for a poor fit caused by incorrect measurements you provided.
• We recommend a trial fitting before the final finish, especially for occasion wear.
• Please collect finished pieces within 30 days of the ready date. We'll remind you on WhatsApp, but we can't be responsible for items left uncollected for more than 90 days.

8. Exchanges, returns and refunds

These are covered by our Exchange & returns policy. In short, unused ready-made pieces can be exchanged within 7 days, and custom-stitched and altered pieces can't be exchanged. Nothing in these terms affects your rights under UAE consumer protection law.

9. Using this website

• The text, logo, design and our own photographs on this site belong to Wahe Guru Trading LLC or the people who licensed them to us. Please don't copy or reuse them for commercial purposes without our written permission.
• The site links to WhatsApp, Google Maps, Instagram, Facebook and TikTok. Those services have their own terms, and we're not responsible for them.
• We try to keep the site accurate and available, but we can't promise it will always be error-free or online.

10. Our responsibility to you

If something goes wrong with an order because of us, our responsibility is limited to repairing or replacing the item or refunding what you paid for it, except where UAE law doesn't allow this limit. We're not responsible for delays or problems caused by events outside our control, such as courier disruptions or severe weather.

11. Privacy

How we handle your information is explained in our Privacy policy.

12. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any dispute will be handled by the courts of Dubai, though we'd always rather sort it out with you directly first.

13. Changes

We may update these terms from time to time. The version on this page on the day you order is the one that applies.

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