Exchange & returns

Last updated 7 October 2026 · This page is in English.

We want you to love what you wear. If something isn't right, here's exactly how we'll help. This policy covers purchases made in our shop and orders placed with us on WhatsApp.

At a glance

1. Exchanges within 7 days

You can exchange a ready-made piece within 7 days of buying it in the shop or receiving it at home, as long as it is:

• unused, unwashed and not altered,
• in the same condition you received it, with all tags and the original packaging, and
• shown with your receipt or the WhatsApp order message.

You can swap it for another size, another colour of the same design, or a different item. If the new item costs more, you pay the difference.

Each order can be exchanged once. Pieces bought at a sale or special discount can be exchanged for a different size only, if that size is available.

2. Items we can't exchange

• Custom-stitched and made-to-measure outfits, including blouses stitched to your measurements
• Pieces we have altered for you (hemming, fitting, resizing)
• Fabric cut to length, and unstitched material once cut
• Earrings and other jewellery worn on the skin, for hygiene reasons, unless faulty
• Items that have been worn, washed, perfumed, or damaged after delivery

3. Custom stitching and alterations

Because these pieces are made for one person, they can't be exchanged or refunded. But we stand behind our work:

• If the fit doesn't match the measurements we took or you gave us, we'll correct it free of charge. Please come in for a trial or tell us within 7 days of collection.
• If your measurements change, or the measurements you sent us were not accurate, we're happy to alter the piece for a small charge.
• Advance payments for custom orders can't be refunded once we have cut the fabric or started stitching.

4. Damaged, faulty or wrong items

Please check your order when it arrives and tell us on WhatsApp within 48 hours, with photos of the item and packaging. We'll arrange a replacement, or a full refund including any delivery charge you paid, at no cost to you.

5. Colours and handwork

We photograph our pieces as accurately as we can, but colours can look slightly different on different screens and in different light. Embroidery, sequins, block prints and handwork can vary a little from piece to piece. These small differences are part of handcrafted clothing and are not counted as faults.

6. How to request an exchange

• In the shop: bring the item with its tags and your receipt to our Meena Bazaar shop, any day between 10:00 am and 10:30 pm.
• By WhatsApp: message us on +971 50 361 5066 with your name, the item code and a photo. We'll confirm the exchange and arrange collection or delivery.

Delivery for change-of-mind exchanges within the UAE is charged at our normal delivery rate, which we confirm on WhatsApp. If the exchange is because of our mistake, we cover the delivery. Exchanges for orders delivered outside the UAE are handled case by case, and international delivery charges are not refundable.

7. Refunds

We give refunds when an item is damaged, faulty or wrong, or if we can't supply something you have already paid for. Refunds go back the way you paid:

• Card in the shop or online payment link: to the same card. Banks usually take 5–14 working days to show it.
• Bank transfer: to the same bank account, normally within 5 working days.
• Cash or cash on delivery: in cash at the shop, or by bank transfer if you prefer.

8. Cancelling an order

You can cancel a ready-made order at no cost any time before we dispatch it. Once it has been dispatched, the exchange rules above apply. Custom orders can be cancelled with a full refund only before we cut the fabric.

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